Today, I want to address a problem as big as the titanic that I see almost every day. I had a call with a hotel leadership team a few months back as they were looking for a new VP role in human resources. They were getting a few applicants in this crazy hiring market but none of them actually stood out. Each resume said the same thing, “Got my degree here – job title here- this many years of experience- yada yada yada” Every applicant was the exact same to the point it rem

Ok, friends, I get asked this all the time, “Buck, how do I know if I have a good hiring process and how much time should it take? I don’t have countless hours to spend on finding the perfect fit, I’ve got stuff to do.” And I want to start off by saying, that’s right! You have a lot to do and if you have the responsibility of hiring a new team member you are in a very critical role of your organization. Plus, it’s a lot of responsibility to make the right hire and not stress

A favorite scene for me from the Office with Michael Scott is when Michael texts his boss, David Wallace 911. David Wallace: [over speakerphone] I don't understand. Is anyone hurt? Michael Scott: Not on the surface, no. But I can tell people are disturbed, David. David Wallace: [upset] Michael! You texted me. 911. Call me. All in caps. Do you know what 911 means? Now that method will get you a call back but think about how it feels like to David. There’s no context, it’s ou

If your like me, or any leader out there, it’s scary opening yourself up in trust to hiring someone. For many years before making any offer whether it be someone full time or part time I would lay awake at night weeks after hiring them wondering if I made the right decision. Seriously, I would roll over on my left side, and stare blankly at my phone sitting on the side table with my mind running around asking questions about can they do this job, were they going to fit in, h

This morning I busted through a wall of bricks. Not through a physical wall of bricks like the Koolaid man where kids are cheering for that sweet cherry flavor. But a mental brick wall and it felt a lot like the same. How Hotels Can Lead Like Netflix I was listening to a podcast about Netflix’s culture and how they retain only the best people. That’s right, only the best. They only keep the absolute best. They weed people out like a college athlete hitting the combine. If

No kidding there I was, playing the best round of golf in my life. Like I shoot around 100 but this day I was like Tiger Woods and Phil Mickelson rolled into one. I was on the green after a perfect drive, leading to an slightly up/down 6 foot put on a perfectly manicured green for eagle on a par 4. The sun was shining, a slight breeze and my short game was on fire. I mopped my brow in the 90 degree Texas heat, took a deep breath, pulled my shoulders back slightly and …. m