If you have a company, hotel, organization, or team and are having difficulties growing this week’s tip is for you. A while back, maybe a couple years ago now, I did an internal review of our company. I did a deep dive and evaluated our teams' goals and where we are heading under my leadership and if we would accomplish them. You know what I found out? We weren’t going to make it. I mean, I can take the team so far but I know what type of infrastructure, motivation, disciplin

Recently, I had the opportunity to hear a colleague from another business speak about managing through a crisis. They spoke about anticipating hurdles and planning, they spoke about being laser focused and reviewing your financial statements and cash flow, and they spoke about talking to the team about where the organization was heading. And all of that was very practical and getting back to the basics. But then they spoke about how culture wasn’t important and that is was

Hotel Cash and Financial Reviews Hotel Owners, Management Teams, and Hotel Controllers: Let’s chat about the bank for a second. Recently, a hotel regional manager came to us frustrated that it seemed he was always going back to the ownership group asking for money to cover expenses at the hotel. The expenses were legit but he couldn’t seem to get cash flow under control. It was embarrassing and frustrating for everyone involved. And once we spoke it became very evident ther

What to look for in a Hotel Point of Sale System (POS)! Recently, I got a call from a hospitality professional who was put in charge of finding a new point of sale system for their hotel. And for those of you who don’t know, POS does not stand for piece of SHI@ but instead Point of Sale. Although, when it comes to technology, I think we all refer to it as a POS at times. But really, what is the POS and why is it important? A point of sale system manages the food and bevera