How to Train Your Hotel Team Fast Ever get the new team member overwhelm? The overwhelm and excitement of "YES, I found someone! But now how do I train them? I don’t have the time, energy or resources to get them up to speed!" There was once a time that a MAJOR part of our training consisted of reading manuals and then waiting on others to show us new tasks. This is a great way to develop that new hire who is eager to learn...if you are in the stone age. I am so embarrassed t

One Way to Increase the Value of Your Hotels Financial Statements This week we’re talking about one of the top 3 ways to make your Income Statement more helpful - prepaids. The other 2 are reclasses and accruals. If you need to know more about those, go check out the videos we made by clicking on the links here: reclasses, accruals. A prepaid account is like a holding account on the Balance Sheet to keep expenses off the Income Statement until they are going to be used. If yo

We get this question all the time: “What are some ways in which we can get our P&L faster?” And I understand that, you know, you want to have plenty of time to review your P&L before it goes to the bank, and you really want to know, “How did my hotel perform last month?” Well, there are a few things that need to be addressed and thought of beforehand. For starters, what’s the biggest limiting factor on your staff accountant, on your accounting team, as it is, to get your P&L

Most hoteliers budget for the following year, using the best information they have at the time. It is hard work, and the team puts their heads together to do their very best. Still though... it is a shot in the dark! So what do you do when the budget isn’t helping? You use a forecast! A forecast is simply making a copy of your yearly hotel budget and adjusting it for the new information you get when you are closer to the actual dates. If you are creating next year’s budget in

“I don’t have to wear a mask. It’s no longer state mandated!” “I requested on the phone that I wanted a 2 pm check-in time.” “Wait, why is your pool closed?” “Why did you put a hold on my card for incidentals? I’m just going to be here one night?” And my personal favorite… “I’m a platinum member?!” Working in the hotel I heard a few of these a lot! Guests had made requests or were unclear of the current processes and procedures and would get snappy when things were not going