Our number one Core Value is to Be The Guide. To us that means that no matter what task we’re doing for a client or a teammate, we don’t just do the task on autopilot. We think through, how that task is serving the person and if there is anything additional that can be done to help accomplish the goal. If there is anything extra we need to explain or perhaps a different strategy that might help them out even more. For instance, a hotel owner might ask us to take something off

Over the last few years we have made our interview process longer and longer and longer. No matter how desperate we’re feeling at moment, we try hard to make SURE someone is going to be a good fit. One of the best things we’ve added to the process is our shadowing interview. Several years ago, one of our accounting clerks left us and in her exit interview, she actually let us know about someone in authority over her that had been belittling her and really not acting like what

Years ago, when working as a Sales Manager at a hotel I had a manger who loved to give out "you could do better" oreo’s. You know the kind, You did good here, BUT XXXXX, and you did good here. Anytime I saw them I knew an oreo was coming up and I never really remembered the good, just the big ol BUT. A problem arose that no matter how they tried to show appreciation I was always on guard. I never felt comfortable around them and was hesitant to ask for advice or how to solve

USALI and Hotel Financials Welcome to Hotel Numbers Made Simple, your weekly video designed to help you build your hotel numbers team, make your financials more helpful, and ultimately save you money! Your simple tip of the week is to use financial statements that follow hotel industry standards – the Uniform System of Accounts for the Lodging Industry. If you’re coming from another industry, and looking at a hotel income statement, I’m not gonna lie, it may look a little qui